Based in Essex, with a background in design systems and web design. Currently at TSB, where I deliver interface designs across its internet banking platform and banking apps.
Taking ownership of TSB’s design system
13 min readDocumented design patterns and components, optimised 200+ components, and prepared for a scaleable front-end design system with tokenisation. Achieved 100% adoption rate across the org.
Launching in-app card management features
🔑 Password required 8 min readGiving customers control over their credit and debit cards. Multi-release initiative resulting in a net improvement of 10 NPS points.
Decreasing call centre queries with enhanced transaction views
🔑 Password required 6 min read Rolled out incremental UX updates to reduce number of call centre queries relating to transaction and mistaken fraud queries. Redesigned with CMS and AEM implementation to enable scaleable updates in future.
Improving discoverability with the new Products & Tools redesign
8 min readDesigned to minimise future development effort with CMS and built to deliver personalised product listings for customers. Redesign resulted in a 90% increase in engagement within month 1.
A full-scale design system migration
12 min readSwitching tools isn't easy, but here’s how I migrated TSB's design system and files from Sketch to Figma within 4 months, whilst delivering in-flight projects. Onboarded 300+ employees, across 18 teams including key roles like developers, product owners, business analysts and designers.
A design system for an international prop-tech platform
8 min readStreamlined Mallcomm’s design process by creating a unified design system, reusable assets and templates, and design guidelines for their B2B tenant management app.