Payments hub redesign

Eliminating tech debt, one redesign at a time with a UX/UI uplift to our payment journeys.



Role
App Design
Design System


In house
TSB


Role
Lead UI Designer


Year
2023 — 2024







The Project


As part of an ongoing personalisation initiative,  we were tasked with redesigning the Products hub in the app to deliver a space where product listings could be curated per user.

The previous Products hub was a scrollable list containing every product offered — there was no curation and crucially no order to the products. Analytics confirmed our suspicions. Products placed in the top 3 rows received the most clicks.

Another concern we had was that ‘new’ labels were hardcoded into the app and not easy to change on the fly. We wanted a way of easily configuring a product’s status tags to make them more timely and relevant for customers.






Designed to be delightful


Imagine you’d

Cinemagraphs and interviews were woven into the flow of the website design to guide visitors through every step of the Chaletbau Matti experience.